Systems failures this morning (23/09/11)

Dear Users,

Many of you may have noticed systems failures on several key IT services early this morning. While the VLE was not directly effected, some systems that interface into it were.

Online module registration, which controls your access to course areas in Blackboard runs each night, did not run last night. Colleagues in IT Services alerted us to this issue and run the service again later this morning.

What this means for you as a student- if you registered online in MySIS yesterday and expected access to a Blackboard course area this morning, you would not have had access immediately. Access was completed at 10:35am.

IT Services have issued this statement: “There was an IT Systems failure this morning between 07:55 to 10:30 which will have prevented you from accessing services such as your course information and other web pages. Thankfully these incidents don’t happen too frequently and apologies for any inconvenience this cause you”.

If you have any questions at all please contact us by raising a ticket in the ‘Blackboard’ category on our HelpDesk - https://helpdesk.its.qmul.ac.uk/

Regards,

VLE Admin

For our FAQ’s and to submit a query to our support team about the VLE please access the IT Services Web Help Desk at https://helpdesk.its.qmul.ac.uk/helpdesk/.  See also our support pages with online guides at http://www.learninginstitute.qmul.ac.uk/elearning/support/vle/