Please note that the support team for the VLE will not be available between Wed 21/12/11 and Tue 03/01/12.

Thank you and we hope you have a great break.

E-Learning Admin

Due to essential maintenance, the Q-Review service will not be available on Thursday 8th December 2011 between the hours of 7:00pm to 8:00pm.

We will be applying a number of software updates to ensure the continued reliability of the service.

Recordings will still run as normal but the upload of these to the server will run one hour behind.

Viewing and playback will also be offline in this period.

If you have any questions about this downtime please email elu-support@qmul.ac.uk

Regards,

VLE Admin

This is a reminder that Blackboard will be unavailable for the entire day tomorrow, Tuesday the 8th of November, for a planned upgrade. Work will begin at 7am and is likely to continue well past 5pm.

We had previously announced a plan to carry out this work on Thursday last week. Users from several departments requested that we delay this work until this week. We appreciate users taking the time to read the announcements and keep us aware of any issues.

The 8th of November has been identified as a a period of low activity but we do apologise for the inconvenience we realise this will cause.

If you have any questions about this downtime please email elu-support@qmul.ac.uk

Regards,

VLE Admin

As a part of maintenance of the services hosted by IT Services Platform Services, ITS need to upgrade the power supply to the Library ground floor server room. This requires a power cut to the server room and therefore a service interruption. This upgrade is essential to the expansion of the hosting environment for the IT Services enterprise applications.

This means that Blackboard will not be available from 06:00am to 11:00am on Saturday 5th November 2011.

We recognise that this is short notice, and apologise for any inconvenience caused.

- IT Platform Services

For a trial period of three weeks, the maximum size of an individual file you can upload into the VLE has been lowered to 150Mb. This is to try to regulate the growth of the system. If you need to store files larger than this please contact elu-support@qmul.ac.uk

We can offer alternatives (for example Q-Review) for streaming media files, podcasts and vodcasts. See here (http://www.learninginstitute.qmul.ac.uk/elearning/services/q-review-lecture-capture/) for more information on Q-Review.

Regards,

E-Learning Administration

Q-Review, the lecture capture and podcasting service at QM, will be offline for emergency maintenance tomorrow evening (18/10/11).

The system will go offline from 17:30 to 19:00.

It will come back online for testing at 19:00 but will remain unstable until approximately 21:30.

This means that from 17:30 to 19:00 – no recordings will be available to download or view.

From 19:00 to 21:30 you should expect to experience glitches in playback.

We realise this is very short notice and can only apologise for the inconvenience caused.

Regards,

E-Learning Admin

Blackboard will be unavailable for the entire day of Tuesday the 8th of November for a planned upgrade. Work will begin at 7am and is likely to continue well past 5pm that day.

We had previously announced a plan to carry out this work on the Thursday of the previous week. Users from several departments requested that we delay this work until the following week. We appreciate users taking the time to read the announcements and keep us aware of any issues.

The 8th of November has been identified as a a period of low activity but we do apologise for the inconvenience we realise this will cause.

If you have any questions about this downtime please email elu-support@qmul.ac.uk

Regards,

VLE Admin

Blackboard will be unavailable for the entire day of Thursday the 3rd of November for a planned upgrade. Work will begin at 7am and is likely to continue well past 5pm that day.

We have tried to time this for a period of low activity but we do apologise for the inconvenience we realise this will cause.

If you are aware of any critical activity happening on that day please let us know immediately at elu-support@qmul.ac.uk

Regards,

VLE Admin

Many of you may have noticed systems failures on several key IT services early this morning. While the VLE was not directly effected, some systems that interface into it were.

Online module registration, which controls your access to course areas in Blackboard runs each night, did not run last night. Colleagues in IT Services alerted us to this issue and run the service again later this morning.

What this means for you as a student- if you registered online in MySIS yesterday and expected access to a Blackboard course area this morning, you would not have had access immediately. Access was completed at 10:35am.

IT Services have issued this statement: “There was an IT Systems failure this morning between 07:55 to 10:30 which will have prevented you from accessing services such as your course information and other web pages. Thankfully these incidents don’t happen too frequently and apologies for any inconvenience this cause you”.

If you have any questions at all please contact us by raising a ticket in the ‘Blackboard’ category on our HelpDesk - https://helpdesk.its.qmul.ac.uk/

Regards,

VLE Admin

Apologies for any inconvenience caused.